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Consumer Research

FDIC Survey of VITA Providers

About the Survey

The purpose of the FDIC Survey of Volunteer Income Tax Assistance (VITA) Providers is to better understand potential opportunities to help unbanked clients of VITA sites open bank or credit union accounts to direct deposit their tax refunds and credits. The survey was fielded from May 15 to June 23, 2023. Of the 486 VITA sites that were invited to participate, 351 responded (72 percent response rate), of which 99 had a partnership with a bank or credit union in the 2023 tax season. The survey response benefited greatly from collaboration between the FDIC and the Stakeholder Partnerships, Education and Communication Office of the Internal Revenue Service. 

Main Takeaways

Implications


Last Updated: June 4, 2024